Wemove

Interstate and Backloading Removals

Cairns-Brisbane-Sydney-ACT-Melbourne-Adelaide-Perth

Payment For Moving (1)

We pretty much accept all types of payment, cash, bank transfer, credit card.


Quoting and Inventory (7)

Moving Quotes are free and you are under no obligation.


Yes, we have the capability to assist you with any size move, from moving a few items, to a whole household


We can quote for the immediate future or for some time down the track. As long as the discussed circumstances and amount of goods don’t change the price is set. However this does not apply to the Peak Season December and January.


You are able to edit your existing quote online using your current quote number and email address.

The inventory you have already listed will show and you only need to make the changes and we will be able to provide you with a new quote.


No, we do not take firearms, crossbows or ammunition. We do, however, take empty gun safes and also normal household safes.


You are able to edit your existing quote online using your current quote number and email address.

The inventory you have already listed will show and you only need to make the changes and we will be able to provide you with a new quote.


The smaller your load, the less you will have to pay. We suggest you get rid of any unwanted items that may take up space in your load.


Insurance (1)

There a several options

1. Try www.movinginsurance.com.au

2. Google Moving Insurance or removals insurance

3. Contact your insurance broker


Timings (7)

Q.How long does it normally take for delivery from the pickup date for a Brisbane-Sydney relocation?

 

A.Depending on the size of your move, and how much notice we have, trucks normally deliver 1 to 2 days after uplift

In case of emergency or last minute bookings the transit time may take 2 to 4 days approx

Please just contact us a few days prior to moving day so we can look at schedules.


Should this happen, please contact the office AS SOON AS POSSIBLE so that we may allocate you the day of your choice. Please keep in mind the day you would like may be booked out already, so let us know QUICKLY!


Due to misinterpretation, by some customers we feel that it is best to deal with transit times on a per quote basis.
Please reply your quote and we will provide you with an estimate of transit times for you.
A firmer indication will be available by moving day…


There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving from your door to the truck.


There are obviously many factors influencing when you will choose to book your furniture removal.

However in my view most customers fit into one of the following categories.

1. Be organised, these are the people we all wish we were who know exactly when they want to move months in advance, and are normally in the minority.

2. This category is the largest, as the majority of customers looking to move interstate will book their removal about 1 to 2  weeks in advance.

3. Last minute decision makers, this accounts for about 20% of our customers, some have a move thrust on them by work, or outside factors, others are so busy they forget that they still need to organise a removalist.

In general i would advise booking your removalist at least a week in advance, more if possible.

However do not stress, as we can normally assist with any size move with only a day or so notice, with some flexibility on your part…


We are currently estimating between 2 – 5 business days for moves between Melbourne and Sydney…

These times are for truck movements only, if you are moving via container then these times may be slightly longer.

Most moves are done via truck and road, but depending on what else is happening, form time to time we do this route with container removals.

If in doubt please do just ask, and we can confirm this for you


There are many logistics that are involved with planning multiple Pick Ups and Deliveries and long travel distances in the one day.

The estimates we create are based on sound information given to us by each client loaded/unloaded before you, kilometer/time ratios and traffic reports.

It is almost impossible to guarantee an exact time of arrival as unforeseen circumstances such as traffic delays, access factors and inventory excesses all affect the loading times.

This also works the other way and we can sometimes over estimate times and be running ahead of schedule.


Your Responsibility (2)

NO. By law electrical and gas work should be done by a qualified trades person.


No, There is no reason for you to need to help load the truck at all.

We send 2 removalists to load the truck at pickup and unload at delivery.

The only thing you need to do is make sure everything is ready to go before they arrive.

However if the access to your home is awkward or there is a long walk etc, I am sure the guys on the day wont turn down any assistance to carry smaller items to the truck

The choice is yours, but it is not expected


Packing (3)

We prefer that items are not left in the tallboy as sometimes loads can shift and your items may fall out onto the truck floor.


Yes we move BBQ’s. Make sure it is clean or has a cover to protect against dirtying any other items in the truck.However we are unable to transport the gas bottle.


Yes, we always recommend you wrap your upholstered furniture in plastic covers, as even when they are wrapped in our removal blankets they can often get dirty whilst inside a truck.


Ask the removalist (8)

In most cases yes, we do prefer these cabinets to be emptied however if they are sparsely filled you may use your own Judgment.


Yes we certainly do!

We offer removal services all over Australia.

We are able to provide quick and competitive quotes for all areas of Australia, rural or metro.

If you are moving to or From South Australia it pays to check out our page on plant transport, which can be found a the link below

Plant Transport


No, due to Health and Safety Regulations movers must keep their shoes on at all times It is also difficult to carry furniture and try to put your shoes on again as you go outside!


If you do not believe a semi trailer will not fit down your street, then we  need you to let us know when you book, so we can ensure that your removal is not allocated to one of our larger trucks.

This sometimes incurs an additional fee, but often with notice we can arrange a rigid truck…


As long as the drivers have enough space to take your goods and not put out another customer, then they will be more than happy to grab them for you.

However if taking your items means that another customer wont be left enough room, then they will not be able to grab it for you, and we would need to organize another pick up

This is why we urge all our customer so ensure that the inventory list you provide us is as accurate as it can possible be.


This isn’t something we do, a removal can be very stressful for people, so it is likely to be just as bad for pets.

There are ways to transport pets, for example bring them up with you in your car.

We feel it is unfair on the pets to stick them in a truck or keep them with the removalists the whole trip.

Please contact www.jetpets.com.au

Hope this helps


 

Our bookings pages and emails are monitored through out the weekend, as is the case with most of our drivers.

You could do your quote Friday night, have it back to you Saturday morning, booked in and confirmed back to you Saturday afternoon, you could then also pay online with credit card through our online payment system and be totally ready to go before the end of the weekend.

You can go from having nothing planning to being 100% ready to move without interrupting your busy work schedules, or whatever it is you do.

We pride ourselves in being monitored for a very large portion of the day, everyday.


Boat Transport

Currently we are not able to transport boats or trailers within the removal truck, it is not something any of our removalists are equipped for.

We can sometimes help with small tinnies, but please do ask.

We do have a few suggestions, so please just email and we will see what we can do to help.

Or just google boat transport


Money and Payment (5)

We understand we are not alone in this industry, and we will always happily do our best to try and beat a competitors price.

Once we have got back to you with our quote, if you have a cheaper quote for the same inventory.

Then reply to our quote and attach the cheaper quote and we will do all we can to give you a better price…


If your looking to pay with cash for your removal, give us a call.

If you are thinking of using cash as your method of payment let us know and we can discuss it with you and make arrangements to assist with doing so.

Please also consider the amounts involved, would you like to have to carry thousands in cash?


Once we have confirmed a date for your removal we ask that you pay a deposit to lock in your removal with a deposit.

Once this is paid we are able to secure your spot on one of our trucks or containers moves

Then the final balance can be paid prior to or at the time of uplift.

If you have any questions regarding how you are able to pay the balance, please give us a call and we can discuss it with you directly…


Yes that’s fine.

You can pay in installments.

Therefore it will need to be paid in full by uplift date.

When you make a payment please always use your reference number on internet banking


Paying Removal Cost by Credit Card

A Payment Processing Fee will be charged for services provided using a credit card
As a percentage of the payment amount, the rates are as follows:
MasterCard, Visa, Bankcard incur a 2% surcharge
American Express incurs a 4% surcharge
All prices are inclusive of GST.

 

Other Payment Options

We accept cash (conditions apply), and also Direct Transfers


Packing Materials (6)

A standard removal carton is the larger of the two boxes used for packing goods for removal.

Which is used for packing items such as clothes or linen.

The book cartons are used to package, obviously book boxes or your fragile items such as plates or your other fragile belongings.

Items packed in the smaller boxes should be well wrapped to reduce the risk of damage


No. There are many different types of tape and the appropriate tape should be used. Masking tape, whilst useful around the home, will not hold a carton together or closed during a removal.


Yes. If cartons are not packed to the top, they will compress when stacked upon and this may lead to damage to items packed in the carton. Like wise, if there is room for compression on the sides, crushing can occur.


This should be emptied and wiped clean throughout. If it is going into storage, the fridge should be thoroughly cleaned and dry. Wiping the interior with vanilla essence will help keep any mildew at bay. Tea bags left in the fridge will absorb moisture and help combat mildew. Plumbing to fridges should be disconnected.


A “standard” removal carton has the following dimensions,
435 x 410 x 600mm

Standard cartons are ideal for clothes, light items, linen, crockery, glassware etc…

Remember when packing cartons, to double tape the bottom of the box, and to ensure that it is filled to capacity, to remove chance of box crushing in transit.

If you leave space at the top of the carton then this may squash down and damage items below


We will treat appliances with special care and attention. To maximise protection, lock doors and remove or secure moving parts.