Removalists Questions and Answers Backloading and Moving Interstate
The smaller your load, the less you will have to pay. We suggest you get rid of any unwanted items that may take up space in your load.
You are able to edit your existing quote online using your current quote number and email address.
The inventory you have already listed will show and you only need to make the changes and we will be able to provide you with a new quote.
No, There is no reason for you to need to help load the truck at all.
We send 2 removalists to load the truck at pickup and unload at delivery.
The only thing you need to do is make sure everything is ready to go before they arrive.
However if the access to your home is awkward or there is a long walk etc, I am sure the guys on the day wont turn down any assistance to carry smaller items to the truck
The choice is yours, but it is not expected
This is a separate service but yes we can help with boat transport
We do have a few suggestions, so please just email and we will see what we can do to help.
Paying Removal Cost by Credit Card
A Payment Processing Fee will be charged for services provided using a credit card
As a percentage of the payment amount, the rates are as follows:
MasterCard, Visa, Bankcard incur a 2% surcharge
American Express incurs a 2% surcharge
All prices are inclusive of GST.
Please follow this link Paying By Card
Other Payment Options
We accept cash (conditions apply), and also Direct Transfers
No, we do not take firearms, crossbows or ammunition. We do, however, take empty gun safes and also normal household safes.
There are many logistics that are involved with planning multiple Pick Ups and Deliveries and long travel distances in the one day.
The estimates we create are based on sound information given to us by each client loaded/unloaded before you, kilometer/time ratios and traffic reports.
It is almost impossible to guarantee an exact time of arrival as unforeseen circumstances such as traffic delays, access factors and inventory excesses all affect the loading times.
This also works the other way and we can sometimes over estimate times and be running ahead of schedule.
As long as the drivers have enough space to take your goods and not put out another customer, then they will be more than happy to grab them for you.
However, if taking your items means that another customer won't be left enough room, then they will not be able to grab it for you, and we would need to organize another pick-up
This is why we urge all our customer so ensure that the inventory list you provide us is as accurate as it can possibly be.
If you do not believe a semi trailer will not fit down your street, then we need you to let us know when you book, so we can ensure that your removal is not allocated to one of our larger trucks.
This sometimes incurs an additional fee, but often with notice we can arrange a rigid truck...
Yes, we always recommend you wrap your upholstered furniture in plastic covers, as even when they are wrapped in our removal blankets they can often get dirty whilst inside a truck.
Yes. If cartons are not packed to the top, they will compress when stacked upon and this may lead to damage to items packed in the carton. Like wise, if there is room for compression on the sides, crushing can occur.
We will treat appliances with special care and attention. To maximise protection, lock doors and remove or secure moving parts.
This should be emptied and wiped clean throughout. If it is going into storage, the fridge should be thoroughly cleaned and dry. Wiping the interior with vanilla essence will help keep any mildew at bay. Tea bags left in the fridge will absorb moisture and help combat mildew. Plumbing to fridges should be disconnected.
Yes we move BBQ's. Make sure it is clean or has a cover to protect against dirtying any other items in the truck.However we are unable to transport the gas bottle.
We understand we are not alone in this industry, and we will always happily do our best to try and beat a competitors price.
Once we have got back to you with our quote, if you have a cheaper quote for the same inventory.
Then reply to our quote and attach the cheaper quote and we will do all we can to give you a better price...
We pretty much accept all types of payment, cash, bank transfer, credit card.
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving from your door to the truck.
We can quote for the immediate future or for some time down the track. As long as the discussed circumstances and amount of goods dont change the price is set.
However this does not apply to the Peak Season December and January